Shipping Policy
This Website is owned and operated by Sesa Care Private Limited (referred to as “Visconti”, “We”, “Us”, or “Our”). Please read this shipping policy which sets out terms and conditions governing shipping and handling of the products sold through the website and/or application of Visconti (“Website”). In using the Website, you are deemed to have accepted the Shipping Policy. The sale of products by Visconti to you is therefore subject to the Shipping Policy along with the Payment, Return and Refunds Policy and the Terms and Conditions. Please do not use the Website or transact on the Website if you do not agree with any of the terms and conditions provided below.
Shipping Policy
- Visconti ships throughout India. Shipping is free for all prepaid orders and Cash on Delivery order.
- Cash on Delivery is available for pan-India deliveries, subject to variation with respect to third party delivery partners, applicable government rules and regulations, force majeure events, or any other event beyond the control of Visconti, or at the sole discretion of Visconti. We strive to dispatch and deliver all orders in a timely manner, you will receive an estimated time of delivery for your order once the purchase has been processed. The estimated delivery time may vary depending upon different zones, or for any reasons not attributable to Visconti or beyond the control of Visconti or for any other reason without any claims or liabilities on Visconti. Kindly note that days excluding Saturdays, Sundays, and holidays are calculated as business days.
- For orders made from a sale/promotional offers, dispatches may be delayed due to increased volumes, or for any reasons not attributable to Visconti or beyond the control of Visconti or for any other reason without any liability or claims on Visconti. Please note that certain deliveries may get delayed owing to logistics constraints due to any force majeure event, COVID-19 or similar unprecedented circumstances. In such instances, we request you to kindly bear with us.
Delivery Policy
- For the purpose of this policy the date of “Order Delivery” shall be deemed to mean the date on which Visconti intimates you that the order has been delivered.
- In case the order status is updated as delivered, but you have not received the order, please intimate this to our customer care team within 24 hours of the delivery intimation, failing which the order will be deemed to have been delivered and accepted by you, without any claims or liability on Visconti. We will investigate the issue with our courier partner and revert within reasonable time.
- In case of shortages, pilferage, or damages, please intimate this to our customer care team within 48 hours of the order delivery, failing which the product will be deemed to have been accepted by you without any liability or claims on Visconti. We will review your request, investigate the issue, and revert within reasonable time.
- You are responsible for providing a full and correct delivery address. You shall be solely responsible in case you provide incorrect delivery details and may incur extra costs. In the event of errors in the address details of the addressee, Visconti cannot under any circumstances be held liable for inability to deliver the products ordered. Visconti.
- We are not responsible for any damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
- We reserve the right to pause deliveries to any part of the country at any time if so warranted.
- Kindly note that Visconti engages third-party courier services for shipment delivery purposes, hence Visconti shall not be liable or responsible for any acts/omissions/conduct of the delivery personnel.