Return & Exchange

PAYMENT, RETURN AND REFUNDS POLICY 

This Website is owned and operated by Sesa Care Private Limited (referred to as “Visconti”, “We”, “Us”, or “Our”). Please read this payment, return and refunds policy which sets out terms and conditions governing payment, refunds and returns of the products through the website and/or application of Visconti (“Website”). In using the Website, you are deemed to have accepted the Payment, Return and Refunds Policy. The sale of products by Visconti to you is therefore subject to the Payment, Return and Refunds Policy along with the Shipping Policy and the Terms and Conditions. Please do not use the Website or transact on the Website if you do not agree with any of the terms and conditions provided below.

Payment Policy

  1. We accept online orders through the following modes of payment -
    • Credit Cards, Debit Cards, Net Banking, Wallets, UPI, and QR
    • Cash on Delivery
  2. Please note, when you make an online transaction using Visa and Mastercard Credit Card, you will be required to give your 16-digit Credit Card number, card expiry dates, and 3-digit CVV number (written on the back of the card). You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards, you will be required to give your 15-digit card number and a 4-digit code.
  3. The Credit Card transaction will appear on your bank statement as a payment to Visconti Pvt. Ltd.
  4. In case the amount has been deducted from your account, but you haven’t received a confirmation from us, please contact our Customer Care team and provide the following information-
  • Transaction Reference Number
  • Amount debited with registered Email ID
  • Date & Time of Transaction 

Cancellation Policy

  1. Orders once dispatched are not eligible for cancellation.
  2. In the event a customer requests for cancellation of dispatched prepaid orders, Visconti shall, at its sole discretion process such cancellation request. If the cancellation request is accepted by Visconti, the customer will have to bear the charges incurred for shipping the product. A minimum shipping charge of Rs.100 will be deducted from the refundable amount in such cases.
  3. Discount vouchers are intended for one-time use only and will be considered as used even if you cancel the order. Please note that discount vouchers are non-redeemable for cash. 


Return & Exchange Policy

  1. No returns are allowed on any product delivered to you due to hygiene/health and personal care/wellness/consumable nature of the product, except on the following grounds:
    1. Package accessories (safety seals) are missing
    2. Package contents are damaged or broken
    3. Incorrect product is delivered
    4. An expired product is delivered
  2. If you wish to return the product on the aforesaid grounds, you shall raise a return request of the product within 48 (forty-eight) hours of its delivery, failing which the product will be deemed to have been accepted by you and such product will not be subject to any return.
  3. Please note that a return for a product will be processed subject to satisfactory verification and inspection of the product by Visconti basis the images of the product shared by you in your return request. You shall be entitled to return the product if, subject to verification and inspection by Visconti, it is proved that the damage to the outer box of the product is due to reasons solely attributable to Visconti. The decision of Visconti on the return of the product will be final and binding.
  4. In case you receive an incorrect product, we request you to keep the product safe, sealed and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
  5. In case you have received a damaged or tampered product, kindly take a picture of the damaged/tampered side of the product or package. Retain the invoice and original manufacturer's packing for successful pick-up and return.
  6. In order to claim a return, kindly follow the following steps:
    1. Step 1: Contact our Customer Support team via email at consumer.care@visconti.in within 48 (forty-eight) hours of delivery of the order.
    2. Step 2: Provide us with your order ID details and your request to return your order. Kindly email an image of the product and the invoice for our reference.
    3. Step 3: In cases where the company initiates reverse pick-up, the product pick up will be subject to the delivery charges for such return to be borne and paid by you. We will initiate the return and replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact. And in cases where the company decides to not initiate reverse pick-up, the refund will be processed in 10-15 days. 
  7. Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, Visconti will refund you the full amount subject to deduction of the delivery cost.
  8. In the event Visconti is entitled to recover or receive any amount from you, Visconti shall be entitled to make set off to such extent from the payments to be made to you. In case of cash on delivery orders, Visconti reserves the right to set off such amounts from any future payments to be made by you. We shall also be entitled to collect the said amount in any manner we deem fit.
  9. Please note that return shall not be accepted by Visconti in following scenarios:
    1. Product is damaged due to misuse/overuse;
    2. Original packaging including, invoice, price tags, labels, original packing, and other accessories is missing/ damaged;
    3. Serial/batch Number has been tampered with;
    4. Product has been used or altered;
    5. If request is initiated after 48 (forty-eight) hours of order delivery;
    6. Free product provided by brand is missing.
  10. Please note that in the event customers are found to misuse the return policy by excessively returning, or not accepting the orders placed, Visconti reserves the right to warn and/or suspend and/or terminate such customer accounts, as necessary.
  11. Visconti also accepts partial returns of the product from a batch of the products ordered if such product is damaged or expired or on the aforesaid grounds as specified herein wherein you can raise a return request for such damaged or expired product in your order. In case you have received any free gift with the order, the free gift, and gift voucher also need to be returned along with the originally delivered product.
  12. Please allow us at least 10-15 business days from the day you return your package to process your request. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
  13. Please do not use the item for which you have raised a complaint. 
  14. It is hereby clarified that product(s) once delivered, will not be applicable for a refund or replacement in case of -
    1. Failure to provide adequate information about the case
    2. Failure to provide snapshots of the Invoice, packet, and box (if any)
  15. Damages due to neglect, improper usage or wrong application by you will not be covered under our Returns/Exchange Policy. Exchange of product(s) due to allergic reactions is not applicable.

Refund & Replacement Policy

  1. In case of a return or cancellation, the refund shall be initiated only after the product has been returned and the product and its packaging has been verified.
  2. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement
  3. In case of Cash on Delivery orders, refunds will be through bank transfers. No cash refunds will be made. Please allow our team at least 7-15 business days post refund initiation for the amount to reflect in your account.
  4. For Prepaid orders, the refund amount shall be credited to the same account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Note To Customers

  1. Fair Usage Policy : We at Visconti go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. To protect the right of our customers, our customer care team reserves the right to assess, judge and then take the necessary action at their discretion.
  2. Impairment & Damages: We take utmost care and accountability while sending our product(s) to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order placed on our website, kindly contact the customer care team within 48 hours of the order delivery. If, however, the order is placed through an online marketplace, please contact such marketplace’s Customer Care team. Please note the following –
    • Do not use the products
    • Take clear pictures of the products
    • Keep the invoice copy with you

  3. Change of Packaging : Packaging, bottles and communications at Visconti undergo innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and to comply with government rules and regulations. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered. 
  4. Suspending Promotions: Visconti reserves the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.
  5. Disclaimers and Limitation of Liability: Notwithstanding anything contained in this Policy or Terms and Conditions or any other document between you and Visconti, the total, aggregate and cumulative liability of Visconti to you for all liabilities arising out of this Policy or Terms and Conditions services or any other agreement between you and Visconti, howsoever arising, is limited to the value of the product(s) ordered by you.
  6. Queries: For any queries, please contact our Customer Care team at consumer.care@visconti.in